Stevens Strategy: Services - Client Feedback

"Stevens Strategy did an excellent job. Their people, who have great analytical skills and people skills, (heard our)...various opinions/positions and were able to propose solid recommendations. We would hire Stevens Strategy again."

— Dr. Robert Spuhler, President, Colorado Mountain College

Client Feedback

All Stevens Strategy clients are asked to rate Stevens Strategy on a numerical scale for our performance in all service components for each project. The scale is from 1 to 10: 1 is "Not Satisfied at All" and 10 is "Completely Satisfied." Following is the tabulation of all the results to date.

Client Satisfaction Survey Results:

Score	Service Component

9.19	Overall project success
9.35	Overall project management
9.52	Communication
9.21	Documentation and other resources provided
9.29	Written reports
9.32	Oral presentations
9.53	Meeting management / facilitation
9.73	Adherence to deadlines / timeliness
9.67	Billing and administrative services
9.13	Value of services compared to price for services
10.00	Other: Client Designations*

9.41	Overall Average Score

*Collaborative Abilities, Friendliness, Interpersonal Skills, Knowledge of Culture of Higher Education, Personal Integrity, Professionalism.